At 1rokok, we understand that your personal information is a trust that must not be taken lightly. This Privacy Policy explains in detail how we collect, use, store and protect your data — all with complete transparency and respect for the privacy of each of our members.
Six core principles that guide how 1rokok manages and protects the personal information of every member, every day.
All data transmitted between your device and 1rokok servers is protected with 256-bit SSL encryption — the same technology used by major banks in Malaysia. No one, including our own staff, can read information while it is in transit.
1rokok has never and will never sell, rent or trade your personal information to any third party for marketing purposes. Your data belongs to you — we use it solely to provide you with a better experience on this platform.
You have the full right to access, correct or request deletion of your personal data at any time. Contact our support team and we will process your request within the stipulated timeframe without unnecessary questions.
Your data is stored on servers protected to international security standards, including multi-layered access controls, regular backup imaging and round-the-clock 24/7 security monitoring by our dedicated cybersecurity team.
We hide nothing in the fine print. This Privacy Policy is written in plain language that everyone can understand. You have the right to know what happens with your data, and we are committed to explaining it clearly and honestly.
In the event of any security incident involving your data, 1rokok is committed to notifying you within 72 hours — far faster than most other platforms are required to. Your security is our top priority.
Welcome to the 1rokok Privacy Policy page. This document forms part of the agreement between you and the 1rokok platform, and should be read together with Terms and Conditions us.
1rokok operates as an online gaming platform serving its members in Malaysia. In the course of these operations, we collect certain personal information from you. We recognise that your trust is the foundation of our long-term relationship, and we take this responsibility seriously.
This Privacy Policy applies to all information collected through the 1rokok.fun website, the 1rokok mobile app, and any other communication channels we operate, including live chat and customer support email.
By using the 1rokok platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for assistance with account closure.
We collect various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:
A. Information You Provide Directly
B. Information We Collect Automatically
C. Information from Third Parties
| Data Category | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity (name, MyKad) | KYC verification, fraud prevention | Legal obligation |
| Contact (email, phone) | Account communications, customer support | Contract fulfilment |
| Financial (bank, e-wallet) | Deposit & withdrawal processing | Contract fulfilment |
| Technical (IP, device) | Security, fraud detection | Legitimate interest |
| Gaming activity | Responsible gaming, bonuses | Contract fulfilment |
Every piece of data we collect is used for a specific, legitimate purpose. We do not use your data for any purpose other than those stated below without first obtaining your consent:
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing consent will not affect any processing that has already taken place.
1rokok does not sell your personal data. However, in operating the platform, we may need to share certain information with carefully selected third parties. Such sharing occurs only in the following circumstances:
All third parties we work with are subject to strict data protection agreements and are required to use your data only for the purposes specified in those agreements. We periodically reassess the suitability of each third party.
1rokok uses cookies and similar tracking technologies to enhance your experience and ensure platform security. We use three types of cookies:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For more information, refer to your web browser's help documentation.
The security of your data is an absolute priority at 1rokok. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times:
While we take all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role in protecting your account — use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
As a 1rokok member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time. We will provide this information within 14 working days.
If any of your personal data is inaccurate or outdated, you have the right to request prompt correction through your account or our customer support.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for periods stipulated by law.
In certain circumstances, you may request that we restrict the processing of your data while an issue you have raised is being investigated by our team.
You may request your personal data in a machine-readable format (JSON or CSV) for transfer to another service provider if required.
You may object to the processing of your data for direct marketing purposes at any time, and we are obliged to comply with such requests without condition.
To exercise any of the above rights, contact our customer support team via live chat or email. We will verify your identity before processing any request to ensure no other party can access your data.
1rokok retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are general guidelines for our data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| KYC & identity records | 7 years after account closure | AML legal requirements |
| Financial transaction records | 7 years | Tax & audit requirements |
| Game activity logs | 3 years | Responsible gaming & disputes |
| Support communication logs | 2 years | Dispute resolution |
| Marketing & preference data | Until consent is withdrawn | Based on consent |
| Technical data & server logs | 90 days | Security & fraud detection |
After the specified retention period has elapsed, your data will be securely deleted or converted into an anonymised format that cannot be linked back to you.
The 1rokok platform is exclusively for adult users aged 18 years and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has an account on our platform are encouraged to contact our support team immediately.
1rokok reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements or technological developments. Whenever changes are made, we will:
Continued use of the 1rokok platform after the effective date of any amendment will be considered your acceptance of the updated policy. We recommend reviewing this page periodically, at least once every three months.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
Privacy Email: [email protected]
General Support: [email protected]
Response Time: Within 3 working days for privacy inquiries, 72 hours for security incident reports.
We are committed to taking every privacy complaint seriously and will investigate and provide an adequate response within the stipulated timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.
Last Updated: 1 January 2026 | Document Version: 2.4 | Original Language: Bahasa Melayu
With your data secured and your privacy respected, you can play with peace of mind at 1rokok. Register now and enjoy the best gaming experience in Malaysia.